Channels
WhatsApp, Instagram, Telegram, email, calls and other customer channels.
Which channels you can connect
A comparison of every Chato channel — what already works, what's coming soon, and which channel fits your use case.
2 min read
Connecting WhatsApp
How to connect WhatsApp via QR code, what to do if the session drops, and how the plans differ.
1 min read
WhatsApp Business API (WABA)
The official way to connect WhatsApp through Meta — no ban risk, with template-based broadcasts.
3 min read
Connecting Instagram
How to connect Instagram Direct to your workspace, and what to know about the limit on messaging first.
1 min read
Connecting Telegram
Two ways to connect Telegram — via a bot or a personal account — and how they differ.
2 min read
How not to lose your personal Telegram account
An honest look at the risks of connecting a personal Telegram account to Chato — what actually causes a ban, and how to avoid it.
3 min read
Connecting TikTok
How to connect incoming TikTok messages, and what you can and can't do through this channel.
1 min read
Website widget
How to install the Chato chat widget on your site, and set up channel buttons and a lead form.
1 min read
Connecting telephony
How to connect your SIP trunk to Chato, what your provider needs to supply, and what calls the system handles.
3 min read
Connecting business email
How to connect Gmail, Outlook or any IMAP/SMTP mailbox and reply to emails from Chato's shared inbox.
1 min read