Channel · Telegram
Telegram bot and personal account — in the team’s shared inbox
Connect a bot via @BotFather or a work Telegram account with a login code or QR. Chats arrive in Chato next to WhatsApp and Instagram, and the history stays with the company.
A familiar problem
Telegram enquiries land on one manager’s phone. Colleagues can’t see the conversation, the history leaves with the employee, and nothing reaches the CRM.
What you get
Bot via @BotFather
Paste the bot token and its messages arrive in Chato. Unlimited dialogs. A bot can’t message first — that is how Telegram works.
Personal account
Log in with a Telegram code or a QR code; two-step verification is supported. The account can message a customer first.
Teamwork
Several operators reply from one window, and a conversation moves to a colleague with its full history.
History and CRM
Conversations are kept in Chato and go to Bitrix24 and amoCRM along with your other channels.
How to connect
Choose the type
Channels → Add channel → Telegram: bot or personal account.
Connect
For a bot — the token from @BotFather. For an account — the phone number and a code from Telegram, or a QR code.
Reply from Chato
Messages arrive in the shared inbox together with your other channels.
Frequently asked questions
How much does Telegram cost in Chato?
Bot and personal account are 9,000 ₸ a month per channel each, with unlimited dialogs. The first 3 days are free.
What is the difference between a bot and a personal account?
A bot only replies to people who wrote to it first: Telegram doesn’t let bots start a conversation. A personal account can message a customer first, for example after a form request.
Will Telegram ban my personal account?
Telegram watches messages sent to strangers. We recommend messaging no more than 20 new contacts a day first, and Chato paces sending on its own. A bot carries no such risk.
My account has two-step verification — will it connect?
Yes. After the Telegram code Chato asks for your cloud password, and login continues as usual.