TikTok Direct and comments — in one workspace

Never miss a Direct message or a comment under a video. The whole team works from a single interface.

⚠️

A familiar problem

Managers switch between the app and the browser. Comments get lost, Direct replies come late — and the customer goes to a competitor.

What you get

Direct + video comments

Every TikTok enquiry — Direct messages and comments — in one inbox.

Teamwork

Assign conversations to operators, leave internal notes, close tickets.

Auto-replies in Direct

Set up a greeting and an FAQ: the customer gets an answer at any hour.

Conversation history

The full history stays on the customer card even when the operator changes.

Connect the TikTok account

Authorise your TikTok business account — takes just a few minutes.

Set up the team

Add operators and create the rules that route conversations.

Reply without switching

Direct and comments in one browser tab, next to your other channels.

This channel is still in development. Connect the other channels now — telephony will appear in your account as soon as it is ready.