Knowledge base. How can we help?

Connecting channels, CRM integrations, teamwork, automation and the API — everything about Chato in one place.

Quick start

Signing up, your first workspace and your first connected channel.

WhatsApp, Instagram, Telegram, email, calls and other customer channels.

Integrations with amoCRM, Bitrix24 and other CRM systems.

Working in one shared inbox, roles, access levels and assigning chats.

Broadcasts, message templates and auto-replies that save your team time.

Reports on channels, team workload and response speed.

Facebook Ads right inside Chato: ad accounts, campaigns and results.

Plans, payments, security and workspace settings.

Authentication, endpoints and webhooks for developers.