Frequently asked questions
What is Chato?
It is a customer communication platform: WhatsApp, Instagram, Telegram, website chat, corporate email and IP telephony all land in one window. The whole team works there together, and conversations and calls stay with the company rather than on an employee personal phone.
Can I connect Telegram and email?
Yes. Telegram — as a bot via @BotFather or as a personal account that can message customers first. Email — Gmail, Outlook or any mailbox over IMAP/SMTP: letters land in the shared inbox as chats.
How much does it cost and is there a free period?
You pay per connected channel; the number of employees is unlimited and does not affect the price. The first 3 days are free and no card is required to sign up.
Do we need to change our WhatsApp number?
No. The number you already give customers is connected by QR code, as a second device. Employees personal chats never enter the system.
Which CRMs does it work with?
Bitrix24 and amoCRM — conversations appear in the deal card and leads are created automatically. Other systems connect through webhooks and the open API.
Can we run WhatsApp broadcasts legally?
Yes, through the official WhatsApp Business API with templates approved by Meta. Mass sending from an ordinary number leads to a ban, so lists go through WABA.
How long does setup take?
About half an hour to sign up and connect the channels. The longest part is template approval at Meta — one or two days, and only if you need broadcasts.
