Channel · Business email
Business email — in one window with your messengers
Gmail, Outlook or any mailbox over IMAP/SMTP. Every email becomes a chat in Chato’s shared inbox, and you reply right from there.
A familiar problem
Email lives in a separate client, disconnected from chat history and the CRM. A manager switches between 3–4 tools for every request.
What you get
Gmail and Outlook
Sign in with a Google or Microsoft account — no passwords or server settings.
Any mailbox over IMAP/SMTP
Yandex 360, Mail.ru, hosting mail: settings for popular services are filled in automatically.
Emails as chats
A thread stays one conversation, and attachments open right in Chato.
Reply from Chato
An operator replies from the shared inbox and the email goes out from your address. The history sits next to the customer’s chats.
How to connect
Choose your email
Channels → Add channel → Business email: Google, Microsoft or other email.
Sign in to the mailbox
For Gmail and Outlook — sign in with the account. For others — the address and an app password.
Reply from one window
New emails arrive in the shared inbox next to WhatsApp and Telegram.
Frequently asked questions
How much does email cost in Chato?
9,000 ₸ a month per mailbox, with no limit on emails or dialogs. The first 3 days are free.
Which email can I connect?
Gmail and Google Workspace, Outlook and Microsoft 365 — by signing in. Yandex 360, Mail.ru, hosting mail and any other mailbox — over IMAP/SMTP.
Why doesn’t my usual password work?
Gmail, Yandex and Mail.ru don’t let third-party apps in with the regular password. Create an app password in your email settings and enter it in Chato.
Are attachments and threads kept?
Yes. Replies in one thread stay one conversation, and files from emails can be opened and downloaded in Chato.