Channel · Instagram
Instagram Direct and comments — in one workspace
Never miss a Direct message or a comment under a post. The whole team works from a single interface.
A familiar problem
Managers switch between the app and the browser. Comments get lost, Direct replies come late — and the customer goes to a competitor.
What you get
Direct + post comments
Every Instagram enquiry — Direct messages and comments — in one inbox.
Teamwork
Assign conversations to operators, leave internal notes, close tickets.
Auto-replies in Direct
Set up a greeting and an FAQ: the customer gets an answer at any hour.
Conversation history
The full history stays on the customer card even when the operator changes.
How to connect
Connect the Instagram account
Authorise your Instagram business page through Meta — under 5 minutes.
Set up the team
Add operators and create the rules that route conversations.
Reply without switching
Direct and comments in one browser tab, next to your other channels.