Bitrix24 integration

Connecting

Install the Chato app from the Bitrix24 Marketplace on your portal, or connect it from Chato's CRM → Integrations via OAuth login. Once installed, Chato appears in the portal's left menu and on contact/deal cards.

What syncs

• A new conversation in Chato automatically creates a contact and a deal (or lead) in Bitrix24.
• Messages from the conversation are duplicated into the deal's timeline.
• A deal status change in Bitrix24 is visible on the conversation card in Chato.
• The deal's assigned employee automatically syncs with the operator assigned to the conversation in Chato.

Chat right from the Bitrix24 card

The Chato widget embeds into the contact and deal card — an employee can message the customer without opening Chato separately. Access to chat vs. integration settings is role-based: every employee can chat, only an admin can change the integration's settings.

Disconnecting

You can disconnect the sync any time in CRM → Integrations → Disconnect — deals and contacts already created in Bitrix24 are not deleted.