amoCRM integration
Connecting
There are two ways to connect amoCRM:
- From amoMarket — find Chato in the amoCRM marketplace, install the widget on your account, and log in. This is more convenient if you're not registered in Chato yet: after installing, all that's left is to log in or create an account.
- From Chato — in CRM → Integrations, pick amoCRM and authorize through the official OAuth login.
Both give the same result: Chato gets access to your amoCRM account's pipelines, deals, and contacts.
Employee access
Any employee can open the Chato widget on a deal in amoCRM, but not everyone needs the same rights. Chato has three access levels for CRM per employee:
- No access — the Chato widget doesn't open in amoCRM at all.
- Chat only — they can message the customer from the deal's card, but integration settings aren't available.
- Admin — full access, including reconnecting and disconnecting the integration.
Configure this in Settings → Team, per employee.
What syncs
- A new Chato conversation automatically creates a contact and a deal in amoCRM.
- Messages from the conversation are duplicated as notes on the deal.
- A deal's status change in amoCRM is visible on the conversation's card in Chato.
- The deal's card opens a messaging panel — you can write to the customer without switching to Chato.
If the contact in amoCRM has a phone number, Chato finds their conversation by number automatically, even if the deal was created manually before the customer ever wrote in.
One CRM per workspace
A Chato workspace can only have one CRM system connected at a time. To switch from amoCRM to Bitrix24 (or the other way around), disconnect the current integration first.
Disconnecting the integration
You can turn off syncing at any time in CRM → Integrations → Disconnect — deals and contacts already created in amoCRM aren't deleted.