Connecting telephony
Telephony in Chato runs through your own SIP trunk — Chato doesn't sell numbers, it receives and makes calls through the trunk you already have (or order from a carrier).
What you need from your provider
Before connecting, check with your carrier for:
- the SIP server address (
sipHost), e.g.sip.beeline.kz; - the port, usually
5060; - the trunk's SIP login and password;
- for cloud PBX providers (e.g. Beeline vPBX) — a separate SIP domain for your account, distinct from the general server address.
Only UDP transport is supported — that's a limitation of the current version, not the provider.
Connecting
- Open Channels → Add channel → Telephony.
- Pick a provider preset (Beeline, Altel) — it fills in the typical parameters — or Other provider to enter every field manually.
- Enter the login, password, and, if needed, a number (DID) for inbound calls.
- Set business hours (which time zone, and what hours to accept calls in) and, if you want, turn on call recording.
Known limitations by carrier
As of this article, outbound calls through Beeline are blocked on the carrier's side (a 403 error) — check with your Beeline account manager whether the trunk is open for third-party SIP equipment. The Altel trunk requires the carrier to add Chato's server IP address to their allowlist — request that in advance, before attempting to connect.
These are limitations on the carriers' side, not Chato's — once a carrier lifts them, calls start going through with no changes needed to the channel's settings.
Recording and business hours
If recording is turned on, every call is available in the conversation card, in the Calls section. Outside business hours, you can play a separate greeting instead of the usual one — useful so a customer isn't left waiting for an answer overnight.