Connecting business email
Email connects like any other channel: each incoming email becomes a conversation in the shared Chats inbox, next to WhatsApp and Telegram. Replies in one thread stay one conversation, attachments open and download right in Chato, and your reply goes out from the connected mailbox's address. You can write first, too. One mailbox is one channel at 9,000 ₸ per month, with no limit on emails or dialogs.
Gmail and Outlook
- Open Channels → Add a channel → Email.
- Click Gmail or Outlook.
- Sign in to the account and allow Chato access to your mail.
No password or server settings needed — sign-in happens on Google's or Microsoft's side.
Other mail via IMAP/SMTP
Works for Yandex 360, Mail.ru, hosting mail and any other mailbox.
- Open Channels → Add a channel → Email → Other mailbox (IMAP).
- Pick your mail service from the list (Gmail, Yandex 360, Mail.ru) — the servers fill in by themselves. If your service isn't listed, choose Other and enter the IMAP and SMTP servers from your mail provider's help pages.
- Enter the email address and password. If the login differs from the address, turn on Login differs from the email address.
- Click Connect mailbox.
Gmail, Yandex and Mail.ru don't accept your regular password from third-party apps — you need an app password. Create one in your mail's security settings and enter it in Chato instead of the regular password. For Gmail it's easier to sign in with Google — then you don't need an app password.
If mail stopped arriving
If you changed the password or revoked access, open the channel settings (Channels → the Settings button next to the channel) — there's a Connection block there. Sign in again with Google or Microsoft, or enter the new password and click Save and reconnect. All your conversations stay in this channel.