Solution · Dental clinics
Every patient booking — from one window
WhatsApp, Instagram, calls and website chat in the clinic's single inbox: the front desk loses nothing, and appointment reminders go out on their own.
The problem
A patient writes on Instagram, calls the landline and asks about prices on WhatsApp — that is three different windows for one receptionist. While they reply in one, a lead goes cold in another. Some appointments fall through simply because nobody sent a reminder.
A clinic almost never has just one channel. Some people call, some write in Direct under a post with prices, some write on WhatsApp because it is more convenient. Chato brings all of this into one window: the receptionist sees the whole queue of inquiries and replies in order, not based on which app just beeped.
A missed call becomes an inquiry too: it shows up in the shared list, and you can call back or write on WhatsApp from the same number. Call recordings stay in the system — they are used to settle disputes and train new receptionists.
Appointment reminders and review requests can be sent in bulk through official WhatsApp templates — legally and without the risk of the number being banned. And the AI assistant answers common questions about prices and opening hours while the receptionist is busy with a patient in the chair.
What it gives the clinic
One screen instead of three
Instagram, WhatsApp, calls and website chat — in a single queue for the receptionist.
See who is waiting for a reply
Unanswered inquiries are marked with their waiting time — none is left until the evening.
Appointment reminders
Official WhatsApp templates for confirmations and reminders — with no risk of a ban.
Patient history
All messages and calls are tied to the contact, not to a particular receptionist's phone.
AI answers the routine questions
Prices, address, opening hours — the assistant answers on its own and calls in a person when it comes to booking.
Staff changes without losses
Access is granted and revoked with a button, and the conversations stay with the clinic.
Where to start
Connect your business WhatsApp
With a QR code — the same number you already give to patients.
Add Instagram and telephony
Direct and comments via Meta login, the landline via SIP from your carrier.
Add your receptionists
Invite employees and assign permissions: chats for some, analytics as well for others.
Set up reminders
Get an appointment reminder template approved and send it to your list of bookings.
Frequently asked questions
Do we need to change the clinic's number?
No. You connect the number that is already in your ads and on your website — as a second WhatsApp device.
Can we send appointment reminders in bulk?
Yes, through the official WhatsApp Business API with an approved template. This is the legal route, and the number does not get banned.
What about medical confidentiality?
Access to conversations is granted per person and revoked in one click. Conversations are stored by the clinic, not on employees' personal phones.
Does it connect to our medical software?
Directly — to Bitrix24 and amoCRM. For other systems there are webhooks and an API to link whatever you need.
How much does it cost?
You pay per channel: for example, one WhatsApp starts at 9,000 ₸ a month. The first 3 days are free, no card needed.
Try it with your own customers
The first 3 days are free, no card needed. Connecting channels takes about half an hour.
Start for free