Solution · Beauty salon
Bookings from Instagram and WhatsApp — without lost messages
The salon's Direct, post comments, WhatsApp and calls in one window: the administrator replies in turn, and reminders go out on their own.
The problem
Clients write in Direct, under a post and on WhatsApp all at once. The administrator physically cannot keep track of three apps, some messages stay unread, and slots in the schedule sit empty.
For a salon, Instagram is both the shop window and the till. Chato pulls in both Direct and comments under posts, adds WhatsApp, calls and website chat — and lines everything up in a single queue. The administrator sees who has been waiting longest and does not have to keep three apps in their head.
A reminder the day before a visit noticeably reduces no-shows, but there is no one to send it by hand. In Chato it is an official WhatsApp template: sent to a list, legally, with no risk to the salon's number. The same way you send a thank-you after a visit and a request to leave a review.
When the administrator is busy with a client, the AI assistant can pick up the conversation: answer questions about prices and free slots, clarify the service and hand over to a person when it comes to booking.
What it gives the salon
Direct and comments together
Messages and comments under posts are not scattered across different apps.
See who is waiting for a reply
Every unanswered inquiry is marked with its waiting time — it is hard to forget anyone.
Visit reminders
Official WhatsApp templates sent to the booking list — fewer no-shows, zero calls by hand.
AI replies at night
The assistant answers common questions when the salon is closed and leaves the booking for the morning.
The client's history
Past visits and messages are visible right away — along with what she asked for last time.
Several branches
Each number and account is a separate channel, but everything is managed from one workspace.
Where to start
Connect Instagram
Via Meta login — Direct and comments will land in the shared inbox.
Add the salon's WhatsApp
With a QR code — the same number that is listed in your profile.
Invite your administrators
Assign permissions: some handle chats, others also see the reports.
Turn on reminders
Get a template approved and send reminders the day before a visit.
Frequently asked questions
Are comments under posts visible too?
Yes, comments arrive in the same window as Direct, and you can reply to them from there too.
What if we have several salons?
Each account and number is connected as a separate channel, but the whole team works in one workspace.
Will Instagram ban us for auto-replies?
No. Chato works through the official Meta API, not by emulating the app.
Can we send promotions?
Yes, through official WhatsApp templates in the “Marketing” category. They are paid per message, but they are legal.
How much does it cost?
Instagram starts at 9,000 ₸ a month, WhatsApp at 9,000 ₸. The first 3 days are free, no card needed.
Try it with your own customers
The first 3 days are free, no card needed. Connecting channels takes about half an hour.
Start for free