Inbox & team
Pin for everyone
Updated October 18, 20261 min read
When each manager sees only their own customers (the "Own and free" or "Automatic" modes, see Team roles and access), a chat handled by one employee is hidden from the others. Usually that's exactly what you want. But some chats should be at hand for everyone: the director's number, a supplier, a courier service.
That's what Pin for everyone is for.
How to pin
- In Chats & calls, click the three dots on the chat.
- Choose Pin for everyone.
The chat moves to the top of the list and becomes visible to every manager who has access to its channel.
To remove it: the three dots → Unpin for everyone.
Good to know
- The owner and admins can pin chats for everyone.
- The option appears only in the "Own and free" and "Automatic" modes. In "All chats" mode it isn't needed — everyone already sees every chat there.
- The chat's assignee doesn't change: the customer stays with the same manager, the others just see the chat too.
- Channel access still applies: a manager without access to the channel won't see this chat.
- WhatsApp group chats don't need to be pinned for everyone — everyone with access to the channel sees them anyway.
A regular Pin just keeps the chat at the top of the list. Pin for everyone also opens it to all managers — use it for truly shared chats so the list doesn't get cluttered.