Solution · Car service
Repair requests no longer get lost between the phone and WhatsApp
The car service's calls, WhatsApp and Instagram in one window. You can see who is waiting for a quote, who was promised a call back and for which car.
The problem
A customer sends a photo of a part to a mechanic on WhatsApp, calls the main number and writes in Direct. The mechanic is under a car, the service advisor knows nothing about the conversation — and a 300,000 tenge job simply gets lost.
At a car service, an inquiry almost always comes with a photo: a chip, a dashboard warning, a part number. Chato collects these inquiries from WhatsApp, Instagram and the website into one queue, where you can see who is waiting for a reply and for how long. Photos and voice messages stay in the conversation and do not get lost on someone else's phone.
Calls are connected through IP telephony: a missed call shows up in the same list, and you can call back right away or write on WhatsApp. Call recordings stay with the business — handy to pull up when a customer says “we agreed on a different price”.
Ready-made answers to recurring questions — the cost of diagnostics, the address, available slots — are set up once. And when a car is ready, customers can be notified in bulk with an official WhatsApp template across the whole day's queue.
What it gives the service
One queue of inquiries
Calls, WhatsApp, Instagram and the website in one list, marked to show who has been waiting longest.
Photos and voice messages in place
Everything the customer sent stays in the conversation and is available to anyone on the team.
A missed call is a request
It does not disappear: it shows up in the shared list, and you can call back or write from one window.
“Your car is ready” in one tap
An official WhatsApp template sent to a list — instead of calling everyone by hand at the end of the day.
History by customer and car
Previous inquiries are visible right away: what was done, what was agreed, at what price.
No more work from personal phones
Conversations run from the service's number and stay with the service, not with a mechanic who has quit.
Where to start
Connect the service's number
WhatsApp with a QR code — the same number that is in your ads and on your sign.
Add your service advisors
Invite employees to the workspace and assign access rights.
Add telephony
Connect your landline via SIP so that calls and recordings are in the same window.
Set up quick replies
The cost of diagnostics, the address, opening hours — so you do not have to type them twenty times a day.
Frequently asked questions
Our mechanics chat from their personal phones. How do we switch?
Usually you connect the service's shared number, point your ads to it and gradually phase out the personal ones. From that moment on, the conversation history builds up with the company.
Can we separate sales and service?
Yes. These are two separate channels in one workspace, each with its own queue and its own employees.
Do voice messages work?
Yes, voice messages and photos are received and sent as usual and stored together with the conversation.
Do we need a CRM?
Not necessarily. Chato works on its own, and if you have Bitrix24 or amoCRM, it connects to them.
How much does it cost?
From 9,000 ₸ a month per channel, telephony is billed separately. The first 3 days are free.
Try it with your own customers
The first 3 days are free, no card needed. Connecting channels takes about half an hour.
Start for free